Services
Technical documentation
We write and illustrate clear user guides and standard operating procedures for your staff and customers.
Who it is for
Product and operations teams with undocumented systems.
What you get
Who does the work
- Technical Content Writer
- Graphic Design Production Specialist
- Quality Assurance and Section 508 Review Specialist
- Multimedia Production Specialist
- Training Program Manager
How it is bought
- Per-category hourly
- Blended rate
- Firm fixed price
- Retainer
- Per-unit catalog item
Details
Undocumented systems depend on the one person who knows how they work. We interview that person, watch the process, and write the user guide or procedure, with the diagrams and screenshots that make it usable.
It is bought by the hour, as a fixed price per document, or on a retainer for a documentation set.
The diagram half rests on graphic design, which has no hours in the last twelve months.
Document Section 508 remediation is sold separately, with Accessibility and languages.
The skills behind this offering carry real recorded hours. That means we have demonstrably done this kind of work — not that this named product has been sold before.
Tell us what people need to learn, who needs it and when it must be ready.
Request a 20-minute scoping call